Our ACC-Covered Physio Services
Get back on top after an accident or injury with evidence-based physiotherapy techniques.
Through our detailed, assessment-based approach, we can help to assess, diagnose and treat a wide range of musculoskeletal conditions and dysfunctions, promote healing, and guide you to better than baseline.
Acupuncture can be an important part of injury recovery and pain management, helping to alleviate pains, reduce muscle tension and restore your body’s regular functions.
We offer a variety of services in this space, including dry-needling as well as needle-alternatives to those who aren’t comfortable with the practice.
Who is Eligible for ACC Physio?
ACC runs a no-faults scheme that covers everyone in New Zealand in the event of accident or injury, regardless of who you are or what you were doing (including visitors to the country).
That means that, so long as your injury falls within ACC’s legislation, and your treatment provider is accredited to provide ACC-funded care (which we are!), you could be eligible for subsidies and ongoing support from ACC.
Learn more about covered injuries from ACC’s websites by clicking here.
What to Expect at an ACC Physio Appointment
1. Injury Assessment
Initial consultation to understand your injury and figure out if it’s covered.
3. Partial Payment
You pay for part of the appointment, and ACC typically covers the rest.
2. ACC Claim Submission
We’ll make the claim to ACC on your behalf, you just need to fill out a form.
4. Coverage Confirmation
ACC will confirm if you’re covered, and we can proceed with your recovery plan.
Why Choose The Physio Co?
If you live on Auckland’s North Shore then we’re the physiotherapists near you.
We’re experts at analysing high-performing bodies, taking a holistic approach and focusing on identifying hidden patterns.
Education is a big part of our service - we’ll help you learn your body’s needs.
Hour-long appointments and an on-site gym allows you to start practising new habits in real time.
Where to Find Us
46a Porana Road, Wairau Valley
Auckland 0627
New Zealand
Monday - Friday: 7am - 7pm
Saturday: By Appointment Only
Sunday: Closed
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How do I open an acc claim?We are ACC accredited so we can generate an acc claim for you if your injury was caused by an accident​. If you are unsure then feel free to give us a call and we can let you know if your injury will be covered by ACC.
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Do I need a GP referral to see a physiotherapist?No. No referral is required to book an appointment.
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What are the fees?An ACC initial appointment costs $45 for standard appointments, $50 to see a senior physiotherapist and $70 to see a movement physiotherapoist. Private appointment (not covered by ACC) costs $120 for 60 minutes and $80 for 30 minutes.
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Can I use an existing ACC claim from another treatment provider?Yes as long as this is still a valid claim. Acc claims expire 12 months after the date of injury.
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Does ACC cover the cost of my treatment?ACC contributes towards your treatment fees. However, there is a co-payment to cover the full treatment cost
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Why is there an extra cost?Our fees are in line with our experience and level of qualifications. We invest heavily in ongoing training and upskilling to provide the best care. We also have longer appointment times to ensure the best possible treatment is provided.
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Should I see a chiropractor, osteopath or physiotherapist?​"A good therapist will be able to help with your problem regardless of the label above the door. Whether your issue is spinal, muscular, neural or joint, our team of professionals will have the skillset to help. We have assembled a team of highly experienced and skilled therapists that work together and within a network of specialists. ​ If we can’t help you, we will know who can.
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How long will my appointment be?​Your initial consultation will be 60 minutes with follow-ups ranging from 30 – 60 minutes.
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Is there enough parking?​Yes, we have 7 patient carparks outside clearly marked with signage - including 2 parks in front of the roller door. Please park in front of the The Physio Co. Signs. ​
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What if I need to change or cancel my appointment?​We understand that things can happen but your appointment time is reserved solely for you. If you do need to change or cancel your appointment please contact us in a timely manner. We have a 12-hour cancellation policy. Please be mindful that we often have people on our waiting list and need sufficient notice to be able to fill your appointment slot. If you decide to cancel for any reason less than 6 hours prior to your appointment or do not show up to your appointment there will be a $20 cancellation fee.
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What do I wear to my appointment?Please wear loose clothing to your physiotherapy or acupuncture appointment. Our practitioners need to be able to access the body area easily to assess and treat your injury. Ideally, please wear shorts and a T-shirt/singlet.
-
How do I open an acc claim?We are ACC accredited so we can generate an acc claim for you if your injury was caused by an accident​. If you are unsure then feel free to give us a call and we can let you know if your injury will be covered by ACC.
-
Do I need a GP referral to see a physiotherapist?No. No referral is required to book an appointment.
-
What are the fees?An ACC initial appointment costs $45 for standard appointments, $50 to see a senior physiotherapist and $70 to see a movement physiotherapoist. Private appointment (not covered by ACC) costs $120 for 60 minutes and $80 for 30 minutes.
-
Can I use an existing ACC claim from another treatment provider?Yes as long as this is still a valid claim. Acc claims expire 12 months after the date of injury.
-
Does ACC cover the cost of my treatment?ACC contributes towards your treatment fees. However, there is a co-payment to cover the full treatment cost
-
Why is there an extra cost?Our fees are in line with our experience and level of qualifications. We invest heavily in ongoing training and upskilling to provide the best care. We also have longer appointment times to ensure the best possible treatment is provided.
-
Should I see a chiropractor, osteopath or physiotherapist?​"A good therapist will be able to help with your problem regardless of the label above the door. Whether your issue is spinal, muscular, neural or joint, our team of professionals will have the skillset to help. We have assembled a team of highly experienced and skilled therapists that work together and within a network of specialists. ​ If we can’t help you, we will know who can.
-
How long will my appointment be?​Your initial consultation will be 60 minutes with follow-ups ranging from 30 – 60 minutes.
-
Is there enough parking?​Yes, we have 7 patient carparks outside clearly marked with signage - including 2 parks in front of the roller door. Please park in front of the The Physio Co. Signs. ​
-
What if I need to change or cancel my appointment?​We understand that things can happen but your appointment time is reserved solely for you. If you do need to change or cancel your appointment please contact us in a timely manner. We have a 12-hour cancellation policy. Please be mindful that we often have people on our waiting list and need sufficient notice to be able to fill your appointment slot. If you decide to cancel for any reason less than 6 hours prior to your appointment or do not show up to your appointment there will be a $20 cancellation fee.
-
What do I wear to my appointment?Please wear loose clothing to your physiotherapy or acupuncture appointment. Our practitioners need to be able to access the body area easily to assess and treat your injury. Ideally, please wear shorts and a T-shirt/singlet.
ACC Physio FAQ
Other Services
We go beyond treating symptoms; we identify and tackle the root cause of your discomfort.
We bridge Eastern and Western Medicine techniques to enhance your healing process. Effective for alleviating pain, reducing muscle tension, and restoring balance to your body's systems.
We analyse your biomechanics and movement patterns. By identifying areas of weakness or dysfunction, we develop personalised strategies to optimise your movement efficiency.
We specialise in post-operative rehabilitation, guiding you through a tailored program to aid in your recovery, regain mobility, and restore function following surgery.
Our sports massage therapy is specifically tailored to athletes and active individuals, targeting muscle soreness, improving circulation and flexibility to optimise performance and prevent injuries.