Question 1

How do I open an acc claim?

Accepted Answer

We are ACC accredited so we can generate an acc claim for you if your injury was caused by an accident​. If you are unsure then feel free to give us a call and we can let you know if your injury will be covered by ACC.

Question 2

Do I need a GP referral to see a physiotherapist?

Accepted Answer

No. No referral is required to book an appointment.

Question 3

What are the fees?

Accepted Answer

An ACC initial appointment costs $45 for standard appointments, $50 to see a senior physiotherapist and $70 to see a movement physiotherapoist. Private appointment (not covered by ACC) costs $120 for 60 minutes and $80 for 30 minutes.

Question 4

Can I use an existing ACC claim from another treatment provider?

Accepted Answer

Yes as long as this is still a valid claim. Acc claims expire 12 months after the date of injury.

Question 5

Does ACC cover the cost of my treatment?

Accepted Answer

ACC contributes towards your treatment fees. However, there is a co-payment to cover the full treatment cost

Question 6

Why is there an extra cost?

Accepted Answer

Our fees are in line with our experience and level of qualifications. We invest heavily in ongoing training and upskilling to provide the best care.  We also have longer appointment times to ensure the best possible treatment is provided.

Question 7

Should I see a chiropractor, osteopath or physiotherapist?​"

Accepted Answer

A good therapist will be able to help with your problem regardless of the label above the door. Whether your issue is spinal, muscular, neural or joint, our team of professionals will have the skillset to help. We have assembled a team of highly experienced and skilled therapists that work together and within a network of specialists. 
​
If we can’t help you, we will know who can.

Question 8

How long will my appointment be?​

Accepted Answer

Your initial consultation will be 60 minutes with follow-ups ranging from 30 – 60 minutes.

Question 9

Is there enough parking?​

Accepted Answer

Yes, we have 7 patient carparks outside clearly marked with signage - including 2 parks in front of the roller door.
Please park in front of the The Physio Co. Signs.
​

Question 10

What if I need to change or cancel my appointment?​

Accepted Answer

We understand that things can happen but your appointment time is reserved solely for you. If you do need to change or cancel your appointment please contact us in a timely manner. 
We have a 24-hour cancellation policy. Please be mindful that we often have people on our waiting list and need sufficient notice to be able to fill your appointment slot.
If you decide to cancel for any reason less than 24 hours prior to your appointment or do not show up to your appointment there will be a $50 cancellation fee for physiotherapy appointments and $35 for acupuncture appointments

Question 11

What do I wear to my appointment?

Accepted Answer

Please wear loose clothing to your physiotherapy or acupuncture appointment. Our practitioners need to be able to access the body area easily to assess and treat your injury. Ideally, please wear shorts and a T-shirt/singlet.

ABOUT US

ABOUT US

Ethos

Ethos

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About Us